With 3 large warehouses near the M1 and M62, our aim is to stock 95% of the most popular products so we’re able to give you the quickest possible delivery times.

We keep stock availability on our website as accurate as possible to ensure you know when your earliest delivery is available. In rare instances where our stock is fully allocated we may ship direct from the manufacturers to you, this makes sure we can get the product to you as quickly as possible.

If for any reason the product or promotion you've ordered is no longer available, or there's been a price change, we will notify you within 5 working days and offer a full refund, the option to pay the difference or choose an alternative. Order acceptance takes place upon despatch of your products.

We advise not to book fitters/engineers until you have received your items. Please note that ovens, built-in microwaves, cooker hoods and cookers are generally not supplied with any gas hoses or electrical leads/plugs. Your electrician or gas safe fitter should supply these for you.

We accept all major credit and debit cards, including Visa, MasterCard, Switch, Delta, Maestro and Solo for delivery to the card registered address.

We can deliver to a family or work address but this may delay your delivery date as additional security checks are required. Proof of identity will be required to help avoid malicious use of your card and help to prevent cases of fraud.

We also have finance options available. You can select any of these payment methods within the checkout.

See our Instant Finance Options

Appliances Freedom Total Cover will complement any manufacturers guarantee and continue to protect you and your appliance once the manufacturer cover expires. Freedom cover offers great benefits, like a single point of contact if you need help or advice, replacement when repair isn’t possible and extremely high levels of service. All costs are covered, meaning you don’t have to worry about expensive parts, the cost of labour, or any delivery charges. You are also protected against accidental damage the second you receive your appliance!

We are so confident about our quality of service that we won’t trap you with a minimum term contract; you can cancel the low monthly payment whenever you want, no problem.

If you want any more information or want to talk to somebody about our Freedom Total Cover, feel free to call us on 0844 893 7998.

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Once you receive your new appliance you should register it as soon as possible with the manufacturer to activate their warranty. This is really important as they will offer you the best cover and service options for your new appliance.

All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer's local service centre to confirm this.

Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 15,000 products from more than 450 manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.

If you are unable to contact the manufacturer or if you are unhappy with their service then send us a message via Live Chat and we will do our best to solve your problem.

Due to the size and weight of large American and side-by-side fridge freezers we can only offer a garage or doorstep delivery, we cannot deliver to the room of your choice.

Modern cooling technology means that most refrigeration products do not function in cold rooms, such as a garage or outbuilding. Any that can be used in colder environments will be stated as such in the product description or technical manual - if you are uncertain about whether or not the product will work in the temperature of your chosen room, please call us before completing your purchase. Each product has a ‘Climate Class’ that defines what the temperature it can be stored in is. The climate classes are as follows:

• SN: 10-32°C
• N: 16-32°C
• ST: 16-38°C
• T: 16-43°C

Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

1. Log into our returns portal to create a return request
2. We'll get back to you within 48 hours to authorise the return.
3. You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.
4. Once we've received the product back we’ll check it over and then contact you with the next steps.

If the item has been used or installed we will only make a partial refund to cover the diminished value of the product.

Some items bought online or by mail order cannot be returned because you change your mind. These include: Digital downloads, CDs, DVDs or software if the seal is broken on the wrapping, tailor-made or personalised goods, headphones.

Our Easy Returns policy is for consumers only, if you are one of our business customers, please check our Commercial Terms and Conditions.

Please contact us immediately on 0330 041 2271 to report any damage.

It's rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.

For our large appliances delivered by a 2 person team we offer an unwrapping and packaging recycle service. The driver will unbox the product for you and wait while you check your product. This service allows you to report any issues at the point of delivery so the driver can take the goods back if required, this speeds up the process for us to send a replacement.

Please check your new item as soon as it arrives, you should report any damage or missing items as soon as possible. Even if you’re waiting for a kitchen fitter or storing your items we highly recommend that you check them for damage first. Please don’t try and fit or install damaged items without talking to us first as you may cause further damage.

How to report a damaged product:

1. Log into our returns portal to create a return request
2. Upload any pictures of the damage via the return portal
3. We will respond to you within 48 hours to inform you of the next steps

We’ll sort it for you.

It’s worth noting that all our new products come with at least 12 months warranty for UK and Irish consumers. You can contact us direct to return a faulty product but we often find it’s useful for you to contact the manufacturers helpline first, they can help you diagnose the fault and try to resolve it on the call – we find that over 50% of returns enquiries can be resolved over the phone. If they can’t they’ll give you a fault reference number. They can often resolve issues quickly without the need for further action. You can find the manufacturer contact details here.

How to return a product to us:

Where possible we recommend contacting the manufacturer helpline first and obtain a fault reference number. If an engineer has visited already and you have a reference number from them please provide this as part of your return request, while this isn’t necessary it does help speed up the process.

1. Log into our returns portal to create a return request
2. We'll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.
3. Once we've received the product back we'll check it over and then contact you with the next steps.

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

As a Producer under the UK WEEE Regulations, we comply with its Producer Obligations by being registered as a Member of the WEEECare Compliance Scheme and obtaining the WEEE Producer Registration Number – WEE/FB5353ZX

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) - this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered. NB We can only remove old refrigerated appliances if they have been fully defrosted.

Alternatively, there is a network of recycling centres across the UK where consumers and end users of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at: www.recyclenow.com

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Click here to see the WEEE information for the Republic of Ireland

PSTI Statement

All our relevant connectable products comply with The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. Recognising the potential for security risks in any connected product, we have established a Vulnerability Disclosure and Management Policy to address these concerns effectively. Manufacturers of relevant connected products will usually provide details of their policies and support durations on their websites. In cases where we have responsibility as the manufacturer or importer, details of the support period can be found here.

Manufacturer	Min Length of Support
electriQ	5 years
Argo	5 years
Delonghi	2 years
AmberGlo	5 years
Viomi	2 years
Roborock	2 years

Reporting a vulnerability

We encourage the responsible reporting of any security vulnerabilities in our products. This includes issues in internet-connected devices, associated mobile applications, and any service that interacts with our devices. Reports can be submitted via our designated PSTI email address TiSecurity@buyitdirect.co.uk

When reporting a vulnerability we ask that you:

• Provide a clear and concise description of the vulnerability, including the details of:
  • The product affected, if possible including its serial number.
  • The app used including its software version (if applicable).
• Include steps to reproduce the vulnerability or proof-of-concept code if available
• Do not disclose the vulnerability publicly or to third parties until we have had an opportunity to address it.

We aim to acknowledge receipt of all vulnerability reports as soon as possible, but no later than 5 working days from its submission. We will then work closely with the reporter to understand the nature of the issue identified, and once confirmed develop a plan for its resolution.

We aim to resolve any reported vulnerabilities within 90 days from the acknowledgment of the report. This includes deploying updates to affected products and implementing measures to mitigate the risk of future vulnerabilities. In cases where immediate resolution is not feasible, we will take appropriate temporary measures to mitigate the risks posed by the vulnerability to our customers and their data.